Quality Service
Quality Service to Customers: A Key to Success
When customers are unhappy with the service they receive, most don't complain--they simply don't come back.
"Quality Service: Defining It, Building It and Sustaining It" uses a total quality management approach to improving customer service that is effective at all levels of an organization.
The program guides you through the three phases of developing and implementing quality service, and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge--getting and keeping your customers.
"Awesome does not begin to describe Mark: his enthusiasm, expertise and sheer dogged perseverance are incredible. He is a legend in the North West and if he isn't elsewhere he deserves to be. What he has done for my confidence and self-motivation is immense."
Peter L Green, Managing Director, Evision Services